Privacy Policy Statement

Al Waha Polyclinic  ( referred to as "we," "us," or "our" ) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [ www.alwahaclinic.com ] ( the "Website" ) or use our services.

By accessing or using our Website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect various types of information from and about users of our Website and services, including:
  • Personal Identification Information: This may include your name, date of birth, gender, contact details ( email address, phone number, physical address ), Emirates ID number, and other information you voluntarily provide when booking appointments, registering for services, or contacting us.
  • Health Information: As a polyclinic, we may collect sensitive health information, including medical history, symptoms, diagnoses, treatment plans, and other health-related data necessary for providing healthcare services. This information is collected and processed with the utmost confidentiality and in accordance with applicable healthcare regulations.
  • Technical Data: We may automatically collect certain technical information when you visit our Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how our Website is used and improve its functionality.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
  • Providing Healthcare Services: To schedule appointments, provide medical consultations, administer treatments, and manage your health records.
  • Communication: To respond to your inquiries, send appointment reminders, provide information about our services, and communicate important updates.
  • Improving Our Services: To analyze website usage, understand patient needs, and enhance the quality and range of our healthcare services.
  • Personalization: To tailor your experience on our Website and provide you with relevant content and offers.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and governmental requests, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
  • Security: To detect and prevent fraudulent activities and ensure the security of our systems and data.
3. How We Share Your Information
We understand the sensitive nature of your health information and are committed to keeping it confidential. We may share your information in the following circumstances:
  • Healthcare Providers: With other healthcare professionals within our polyclinic or external specialists involved in your care, strictly for the purpose of providing comprehensive treatment.
  • Service Providers: With trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you . These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: When required by law, regulation, court order, or governmental request (e.g., for public health purposes, law enforcement investigations).
  • With Your Consent: We may share your information with your explicit consent for specific purposes.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure networks, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period for medical records is determined by local healthcare regulations in the UAE.
6. Your Rights
In accordance with applicable UAE laws and regulations, you may have certain rights regarding your personal information, including:
  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete personal information.
  • Deletion: The right to request the deletion of your personal information under certain circumstances.
  • Restriction: The right to request the restriction of processing of your personal information under certain circumstances.
  • Objection: The right to object to the processing of your personal information under certain circumstances.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to your request.
7. Third-Party Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our services are not intended for children under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate legal basis. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our Website with the effective date. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Location: 
Flat No. 105 1/F Mohammed Noor Taleb Bldg.
(opposite Ascot Hotel)
Khalid bin Al Waleed Road (Computer Street)
Souk Al Kabeer,  Bur Dubai, Dubai, UAE
PO Box No.:  6088 Dubai, UAE
Landline No.: +971 4 351 4150
Mobile No.: +971 50 740 5789
Fax No.: +971 4 351 4154
​Email: [email protected] | [email protected]
Date:  17 July 2025